You have 10 business days from the date of your call to fill out the form and return it. When you report a dispute with Direct Express customer service, they will send you a dispute form, which you have to complete. Step 3 – Wait for the Dispute form in the Mail
The reason why you think the transaction is fraudulent or why it was not possible for you to have made that transaction.The transaction you want to dispute (date of the transaction, the amount spent, the vendor’s name and location).If you are disputing unauthorized or fraudulent charges, prepare the following information to speed up the process: Once you are able to connect with a live person, report the issue you are trying to dispute. You can call Direct Express customer service at the number below: You can also call 88 to reach customer service.įor international callers, dial 1-76 – (Collect). The phone number Direct Express Customer Service is listed on the back of your card. You will probably have to wait on hold for a while before reaching a human.įor the fasted way to speak to a live person at Direct Express, scroll down below.Ĭustomer Service can be reached 24 hours a day, 7 days a week. You should call customer service as soon as you find out about the issue with your card. If you have experienced one of the issues listed above, or you have an issue we did not talk about but would like to file a dispute, here’s how: Step 1 – Call Direct Express Customer Serviceĭirect Express does not have a dispute form online, so the first step in the dispute process is to call Direct Express customer service. In addition, proving that they did not receive the money, even though the ATM shows they did, can be a challenge.ĭirect Express Dispute Resolution Department Processįollow the next three steps in order to have the best chance of resolving your dispute with Direct Express. This is a great source of frustration because the cardholder has now lost money they did not receive from the ATM. However, the new balance on the account will show that the first transaction, which did not go through has also been deducted from the account. The ATM will return the cash for the lower amount. They will then try again for a different amount, typically a lower amount. The ATM will return a receipt saying that the transaction cannot be completed. They will enter the amount of cash they want to get out of the ATM. Typically, a Direct Express cardholder will go to an ATM to use their card to get cash. Money Not Given by ATM but Taken from Cardįourth, one of the most common reasons cardholders files a dispute has to do with ATMs not delivering cash, even though the amount is deducted from the card account. Next, they have to file a dispute with the dispute resolution department to try and get the money that was stolen restored to their card. Once they discover their card stolen, they have to go through the process of reaching Direct Express to have the card deactivated. Some cardholders have had their Direct Express debit card stolen, and their Social Security, SSDI, or SSI benefits drained from their account. This is one of the top issues why people file disputes with the Direct Express dispute resolution department. Second, and related to the first issue above is the issue of stolen Direct Express cards.
That’s when they find out that their balance is lower than it should be. Since the cardholder believes they have enough money in the account to cover the transaction, they check their card balance. Generally, this issue is discovered when the cardholder tries to use their Direct Express debit card and their card is rejected.
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Here are the top three: Fraudulent Transactionsįirst, the biggest reason cardholders file disputes with the Direct Express dispute resolution department is because of fraud.Ĭardholders will discover a transaction or a series of transactions on their account that they did not make. There are many reasons why Direct Express cardholders file disputes with customer service. The Top 3 Reasons for Direct Express Disputes
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How to talk to a live person at Direct Express.Direct Express Dispute Resolution Department Process.The Top 3 Reasons for Direct Express Disputes.
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